COEUR D'ALENE, Idaho -The Kootenai County DMV, a place that’s normally bustling with lines out the door, empty.
Those that came to see if the DMV was open turned around and walked out in disgust.
Kootenai County Sheriff Ben Wolfinger says he’s still going to pay his employees to be there while ITD sorts through this mess.
“Instead of testing this on one or two agencies in the state, they threw it all out at one time,” Sheriff Wolfinger said, “they trained our people for two days in mid-August and on the 13th of August they opened it up statewide and it hasn't worked really since."
According to the Idaho Transportation Department, the problem lies with the vendor’s software that they have been using recently.
Idaho is one of two states where the licensing department is run by the sheriff’s office and that's something Sheriff Wolfinger says adds an extra burden.
“The angry calls have come to our office pretty constantly and it's really not our fault,” the sheriff said, "that's the problem, we can't control ITD's software."
ITD says they plan to implement a solution Thursday by having workers input customer information without having to deal with the software.
If your license is about to expire or is expired, ITD extended the deadline to October 31, 2018.
You can obtain a copy of the Idaho Transportation’s Department's extension notice to show law enforcement or TSA.